When an ice storm hit New Hampshire and the power went down for thousands of homes, the Public Service of New Hampshire turned to Twitter to inform it's customers to keep them updated on what was being done to get power back. Martin Murray, spokesman for the PSNH, tells you how they have benefited from using Twitter.
Blair Klein, director of corporate communications at AT&T, discusses how the company pushes the boundaries of internal communications and why it's an exciting time to be in communications.