All is not well at 1 Yonge Street.

That's the address of the Toronto Star, Canada's largest circulation daily paper.

On Saturday, Aug. 18th, the Star committed a big faux pas when it declared a legendary local restaurant, House of Chan, out of business. Problem was the steakhouse remains open. The owners of this small independent business were flooded with calls, and they contacted the Star for correction.

Due to a variety of newsroom communication breakdowns, the correction didn’t run until Wednesday. And despite the public editor's plans to run it with a clear headline to draw attention to the issue, the Star buried the correction beneath another and did not run the headline.

Many small business owners have nightmares about going out of business. Being declared prematurely dead by the biggest paper in the country is a whole different sort of bad dream that few ever expect to experience.

[RELATED: How to ask a newspaper for a correction]

(via Poynter.org)

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