Chalk up a win for the Netflix customer service team.
A naval-sounding (and perhaps at times "Star Trek"-themed) interaction between a customer and a customer service rep has gone viral after it was featured in a Reddit post titled, “Best. Customer. Service. Exchange. Ever.
A Netflix user who identified himself as “Norm” went back and forth with “Captain Mike of the good ship Netflix” completely in character. The issue at hand had to do with a problem Norm was having with an episode of "Parks and Recreation."
Netflix confirmed to Venture Beat
that the interaction was real.
From Venture Beat
The company has a history of engaging with people like people, which is far different from the pre-approved robotic responses you’re likely to get from customer service reps at other publicly traded companies.
In the Reddit comments
, someone claiming to be a Netflix CSR says that people are starting chats looking for Capt. Mike.
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Read the full text
from the conversation below: