Many of the usual suspects rank among the worst companies for customer service in 2012.
Airlines and cable providers saw some of the lowest customer satisfaction scores,
according to the American Customer Satisfaction Index
(ACSI). Several popular social networks also had dismal scores, as well as two utility companies.
The utilities, both of which are located on the Eastern Seaboard, saw precipitous declines in customer satisfaction in the wake of Hurricane Sandy.
Here are the 15 companies with the lowest customer satisfaction scores in 2012:
15. Bank of America
13. U.S. Airways
10. American Airlines
8. Time Warner Cable
7. Cox Communications
6. United Airlines
3. Charter Communications
2. Northeast Utilities
1. Long Island Power Authority
The companies with the highest scores include several car companies—Ford, Lexus (Toyota), Subaru, Buick—as well as Heinz, Clorox, and Dr. Pepper.
To determine the scores, ACSI surveys roughly 70,000 consumers each year.
(via The Huffington Post