The City of Boston wants to do something to rectify that.
They’re using social media to crowdsource a playlist for their on-hold music. Here’s how they’re doing it:
The city’s social media director, Lindsay Crudele, spoke with FastCo Exist
about the project, saying that she hopes people won’t have to listen to the music for too long.
“It’s been our philosophy at City Hall to make sure you can always reach a real person,” Crudele told the site. “We have a 24-hour call center, so people aren’t getting dropped into voicemail.”
This isn’t Boston’s first foray into crowdsourcing. An earlier campaign—#Spotholes—helped the city fill 2,000 potholes in two weeks.
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Crudele says the hold music campaign has been successful, garnering enough submissions for multiple playlists.