A St. Louis-area Jiffy Lube franchise is in deep hot water this week over car services that apparently never happened.
The trouble started Tuesday when local news station KMOV reported that customers were complaining
that services they had paid for simply weren’t being done. Not only that, but employees were asking for payments in cash, claiming that the store’s computers were down. Customers said they weren’t given receipts.
Wednesday, the story deepened. An anonymous former employee at one of the franchise’s Jiffy Lube stores told KMOV
that not only were employees taking payments without performing work on customers’ cars, but managers were in on it, too.
He said it had been going on for years.
Accusations of services not being performed have dogged Jiffy Lube for a long time
, but this time, the rumors seem to have been confirmed.
Jiffy Lube’s corporate office sent KMOV this statement in response to the story: “We take all allegations regarding technician performance at our Jiffy Lube franchise service centers seriously and are working with the local franchisee to conduct a thorough investigation.”
The owner of the franchise, Heartland Automotive, added:
We do not condone any action or behavior that violates the trust of our guests. Once we become aware of a violation of our policies and procedures, we promptly open an investigation, as we've done in this case, and take appropriate action.
, Jiffy Lube responded to links to the KMOV stories with statements similar to the one it issued to KMOV. Links to Heartland Automotive’s Facebook page for its Jiffy Lube stores appear not to work.
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What do you think, PR Daily
readers? Should Jiffy Lube or the franchise owner be saying more about this discovery? Should they be taking swifter action?