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Stephen A. Smith issues mea culpa 'making the most egregious error' of his career. Were the tone and wording sufficient?
7/28/2014 10:00:00 PM
We're giving you another week to show off your best writing and content creation skills! Don't miss this last chance to show us your best work! Enter by Friday, Aug. 1, 2014.
7/28/2014 11:00:00 AM
Video uses 'Lego Movie' song 'Everything Is Awesome' to shine light on Shell's commitment to arctic drilling.
7/25/2014 1:56:00 PM
Call center gaffes by Comcast and DirecTV sparked huge coverage and angry responses on social media, illustrating the reach of reputational damage in the click-and-share era.
7/24/2014 8:00:00 PM
The airline scrambles as a second plane this year goes down. But this one reportedly was shot down amid the separatist conflict in the Eastern European country.
7/21/2014 1:48:10 PM
Publishing a serious crisis response next to promotional materials, especially if they’re intended to be humorous, can send a mixed message that can hurt your brand.
7/3/2014 1:53:55 PM
After The Netherlands defeated Mexico in the round of 16, the airline posted an image of a “departures” sign with a stereotypical image of a Mexican man.
7/1/2014 1:48:54 PM
The push notification from the broadcasting organization’s smartphone app was intended to only be a test.
6/27/2014 1:56:55 PM
An American dentist was hoping to travel to Spain, but ended up in the Caribbean. The airline isn’t commenting.
6/26/2014 1:51:04 PM
There’s a particular psychology behind the people who post inflammatory comments on the Web doing what they do. Don’t play their game.
6/26/2014 1:47:19 PM
A group of students at Georgia Tech found a way to find users’ phone numbers and send them unwanted messages. The app’s creator took it as an opportunity to explain some features.
6/23/2014 1:57:29 PM
Facebook and its associated plug-ins were down for about half an hour in the wee hours of Thursday morning, but that was long enough to raise some hackles.
6/20/2014 1:49:00 PM
The site IkeaHackers will have to move to a site that doesn’t include the name Ikea in its URL.
6/18/2014 1:56:48 PM
Justine Sacco, the former Match.com corporate communications director who made a number of questionable tweets, will be the new PR head for a relaunched Hot or Not.
6/18/2014 1:54:11 PM
The balloon, which is modeled after Rio de Janeiro’s famous statue of Jesus with his arms open, is a promotional stunt for Sportsbet, and has the hashtag #KeepTheFaith on it.
6/12/2014 1:46:24 PM