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We all make mistakes, but we don't all apologize for them. If your organization, executives or employees get in hot water, an apology with these three elements will get them out.
7/24/2014 1:56:00 PM
A U.S.-owned supplier for the fast food chains in China reportedly mixed dirty and expired meat in with fresh meat. Everyone has issued mea culpas, but should they have?
7/23/2014 1:54:26 PM
First, a recorded call customer service call went viral. Now a leaked missive from the cable company’s COO says the employee’s hounding of the customer was in line with standard practices.
7/22/2014 1:58:19 PM
Is there some special alchemy involved in creating a great social media profile? What are the tricks to doing social media right? Our readers wanted to know the answers to those questions and more this week.
7/21/2014 1:53:47 PM
The airline scrambles as a second plane this year goes down. But this one reportedly was shot down amid the separatist conflict in the Eastern European country.
7/21/2014 1:48:10 PM
The tech giant has announced plans to lay off 18,000 employees. One memo announcing those layoffs was full of business-speak.
7/18/2014 1:46:52 PM
What do you think Lands' End's next step should be in this process?
7/16/2014 1:53:08 PM
DirecTV, Zynga, Russell Stover and Time Warner Cable are also on 24/7 Wall St. 's list of '10 brands that will disappear in 2015.'
7/16/2014 1:51:30 PM
Target’s recent decision to ban guns along with other brands, such as Starbucks, Chili’s and Sonic, brings with it impassioned reactions from both sides of the issue.
7/16/2014 1:49:35 PM
Summer's a great time for socializing and meeting new people, and that seems to be what was on our readers' minds this week, whether through networking or Facebook. Those stories and more in our roundup.
7/14/2014 1:51:30 PM
An Alabama mail carrier resigned after he was caught on video throwing parcels from a van off what looks like a very steep embankment and into a ravine.
7/9/2014 1:45:27 PM
The day before the Fourth of July, the brand’s Tumblr reblogged a famous image of the space shuttle exploding with the tags '#smoke' and '#clouds.'
7/8/2014 1:49:03 PM
A holiday week can be a great time to refresh the idea bank. Our readers were looking to do just this week that with some content pointers, smart hashtag practices, and much more.
7/7/2014 1:52:24 PM
After the group Moms Demand Action for Gun Sense in America started a petition to ask the retail chain to ban guns from stores, Target joined Starbucks, Chipotle, and other companies in doing so.
7/7/2014 1:46:33 PM
Publishing a serious crisis response next to promotional materials, especially if they’re intended to be humorous, can send a mixed message that can hurt your brand.
7/3/2014 1:53:55 PM