Every once in a while, someone with a little extra money to give graces a server at a restaurant with a particularly nice tip. It’s a nice way to say thanks to someone with a trying job, but if that job happens to be at a Waffle House, that money is probably not going to stay in that waitress or waiter’s pocket.
The public knows that now because a waitress at a Waffle House in Raleigh, North Carolina, was denied a $1,000 tip she had received on an overnight shift on Mother’s Day weekend. A customer left $1,500 extra on his credit receipt, with the intent of $1,000 going to the waitress and $500 going to a customer in the booth next to him.
Waffle House didn’t let either of them keep the money. Instead, the restaurant chain gave the money back to the big tipper.
“Large tips are refunded to patrons as a regular procedure,” the Raleigh News and Observer reports
. “Generous tippers are asked to tip again by cash or check. The restaurant handles it that way, [a spokeswoman] explained, in case the customer decides to dispute the tip later or ask for a refund.”
The waitress, Shaina Brown, said she believes the restaurant stole from her. Commenters on Facebook
seem to agree.
“You lost me for life,” wrote commenter Garen Thatcher. “Hope you now understand social media and what $1000 has cost you.”
“When a customer leaves a tip, they expect that tip to go to the server,” wrote another commenter, Kense Ocampo Mtz. “I will never dine in you [sic] establishment again.”
There are quite a few comments in that vein, with many calling Waffle House “thiefs.” Waffle House has not responded to any of them.
According to the News and Observer
, the customer plans to write the waitress a personal check to make sure she gets her hefty gratuity.
Waffle House has issued this statement on its Facebook page:
This has given us cause to review our procedures so we can get tips to our associates quicker in these unusual situations. It says a lot about this customer that he was willing to tip our associate this generous amount. Our intentions were for the associate to get her tip all along.
We are sorry that our associate and the customer are having to go through this.