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Observers alerted Greggs that a logo from a satire site was showing up on its Google search page. Greggs offered some baked goods for a fix.
8/22/2014 1:47:06 PM
Malaysia’s state investment company has offered to buy up all the airline’s shares. Malaysia Airlines is deliberating on the offer.
8/12/2014 1:47:59 PM
With two highly publicized crashes this year, the airline is looking to make a transformation, through a brand overhaul and possible bankruptcy.
8/1/2014 1:49:17 PM
Stephen A. Smith issues mea culpa 'making the most egregious error' of his career. Were the tone and wording sufficient?
7/30/2014 1:48:00 PM
We're giving you another week to show off your best writing and content creation skills! Don't miss this last chance to show us your best work! Enter by Friday, Aug. 1, 2014.
7/28/2014 11:00:00 AM
Video uses 'Lego Movie' song 'Everything Is Awesome' to shine light on Shell's commitment to arctic drilling.
7/25/2014 1:56:00 PM
Call center gaffes by Comcast and DirecTV sparked huge coverage and angry responses on social media, illustrating the reach of reputational damage in the click-and-share era.
7/24/2014 8:00:00 PM
The airline scrambles as a second plane this year goes down. But this one reportedly was shot down amid the separatist conflict in the Eastern European country.
7/21/2014 1:48:10 PM
Publishing a serious crisis response next to promotional materials, especially if they’re intended to be humorous, can send a mixed message that can hurt your brand.
7/3/2014 1:53:55 PM
After The Netherlands defeated Mexico in the round of 16, the airline posted an image of a “departures” sign with a stereotypical image of a Mexican man.
7/1/2014 1:48:54 PM
The push notification from the broadcasting organization’s smartphone app was intended to only be a test.
6/27/2014 1:56:55 PM
An American dentist was hoping to travel to Spain, but ended up in the Caribbean. The airline isn’t commenting.
6/26/2014 1:51:04 PM
There’s a particular psychology behind the people who post inflammatory comments on the Web doing what they do. Don’t play their game.
6/26/2014 1:47:19 PM
Facebook and its associated plug-ins were down for about half an hour in the wee hours of Thursday morning, but that was long enough to raise some hackles.
6/20/2014 1:49:00 PM
The site IkeaHackers will have to move to a site that doesn’t include the name Ikea in its URL.
6/18/2014 1:56:48 PM