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7/28/2014 11:00:00 AM
Publishing a serious crisis response next to promotional materials, especially if they’re intended to be humorous, can send a mixed message that can hurt your brand.
7/3/2014 1:53:55 PM
After The Netherlands defeated Mexico in the round of 16, the airline posted an image of a “departures” sign with a stereotypical image of a Mexican man.
7/1/2014 1:48:54 PM
There’s a particular psychology behind the people who post inflammatory comments on the Web doing what they do. Don’t play their game.
6/26/2014 1:47:19 PM
Facebook and its associated plug-ins were down for about half an hour in the wee hours of Thursday morning, but that was long enough to raise some hackles.
6/20/2014 1:49:00 PM
The photo-messaging app claimed that photos were automatically erased as soon as recipients saw them, but that’s not really the case.
5/15/2014 1:49:00 PM
The photographer who took the photo has set out to correct the misappropriation of her image. The Nigerian man who initially combined the photo with the hashtag says he meant no harm.
5/13/2014 1:47:06 PM
The airline posted a photo of a woman with a toy airplane coming out of her privates in response to a customer question. It has deleted the tweet and said it’s investigating what happened. ( UPDATE )
4/16/2014 1:51:56 PM
Huge brands including Microsoft, Netflix, Apple, and even the federal government have fallen on their proverbial faces. Learn from their mistakes.
3/27/2014 1:52:46 PM
Oculus VR asked for help in 2012 and got it to the tune of more than $2.4 million. Now, Facebook has bought the company for $2 billion, and many people feel that they threw their money away.
3/27/2014 1:46:34 PM
Calgary’s 90.3 AMP Radio made a video of two DJs setting the cash aflame in a pet crematorium incinerator. The station’s Facebook page exploded with complaints.
3/26/2014 1:54:47 PM
A year after Hurricane Sandy, the communications and marketing staff at NYU Langone Medical Center threw a birthday party for the babies born the day the storm hit.
2/4/2014 2:53:25 PM
As we close out another year, we cap off our countdown of our most popular stories.
12/31/2013 5:11:21 AM
Nearing the end of our list, we continue our countdown of this year's most popular stories.
12/30/2013 5:11:21 AM
As time ticks away on the year that was, so do we tick away at our countdown.
12/27/2013 5:11:21 AM