Samsung, which became the world’s largest smartphone maker over the summer
, is discovering that attempts to keep a lid on some troubling news about one of its phones—namely, that at least one Galaxy S4 phone caught on fire while charging—isn’t as easy as it may have once been.
Last week, a Samsung customer who goes by the name ghostlyrich on YouTube posted this video showing charring and bubbling on his S4 that resulted from a fire that started while the phone was charging (includes NSFW language):
In the video, ghostlyrich mentions that Samsung “wanted proof” that the phone had caught on fire.
According to The Daily Dot
, Samsung sent ghostlyrich this settlement agreement
, which offered him a new phone (a “similar” model) in exchange for his taking down the video. It includes a confidentiality clause.
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Instead of signing the agreement, ghostlyrich made another video, in which he read the agreement (again, some NSFW language):
The first video is at about 455,000 views. The second is at about 761,000. As of Monday evening, the story was one of the top items on Reddit.
Samsung hasn’t issued any official, public statement regarding ghostlyrich’s videos. It has neither confirmed nor denied sending the letter.
The Daily Dot
offers this advice:
That should be a valuable lesson to businesses everywhere: You may be able to get away with selling a product that burns a few apartments down, but trying to censor whomever [sic] publicly complains about it will provide a crash course in the Streisand effect.