10 tips for making website content easily accessible by voice search

With Siri, Alexa and other mechanized listeners helping consumers find everything from pizza to piñatas, marketers must tailor their online presences with an eye—and ear—to that trend.

Voice search has become a crucial element in digital marketing.

More and more people now use voice search on mobile phones and through Amazon Alexa, Google Home and other smart assistants, usually from home but now even from the office.

Some statistics via Dialog Tech: 65% of 25- to 49-year-olds speak to their voice-enabled devices at least once per day, according to PwC. Half of all online searches will be voice searches by 2020, ComScore predicts. More than half (51%) of those who shop via voice use it to research products, according to Narvar.

“2019 is expected to be the year of the voice search,” says Derek Andersen at DialogTech. “More and more consumers are using voice to perform search engine queries, find local businesses, make purchase decisions and more.”

Despite rapid spread of voice search, only 4% of small and mid-size businesses are voice search ready, according to research from Uberall. Marketers who embrace voice search optimization before their competitors will gain an advantage. Their websites will appear first on web search results, and customers will visit their sites first.

Businesses can use these techniques to optimize web pages for voice search:

  • Write like speakers. Voice search is different from text searches; it’s more conversational. People typically include more words in voice searches than in text searches. Write content the way people speak when asking a question. That means including more long-tail keywords and complete sentences that answer specific questions. The time-honored frequently asked questions (FAQ) page often comes up on page 1 of Google results resulting from voice searches.
  • Answer users’ questions. Find the questions your audience asks, and create content that answers those questions. Collect as many questions about your industry as possible, then do your best to answer those questions across all your marketing channels, advises Hussein Ebied, senior director of strategy at Pacific in Forbes. “The more voice-optimized content you have on those channels, the more likely they are to get picked up by search engines and fed through voice search devices,” Ebied writes.
  • Learn about Google’s voice search guidelines. Google rates voice search results by how well the spoken response answers a user’s query as well as how it sounds, says John Lincoln, co-founder and CEO of Ignite Visibility. “If you familiarize yourself with those guidelines, then you’ll have a little more knowledge about how you should optimize your site for voice search. That will increase the likelihood that your site will be chosen to answer a query,” Lincoln writes in Inc.
  • Examine the keyword plannerGoogle’s keyword planner, used mostly by Google advertisers, shows keyword ideas and suggestions based on voice search queries. Specific recommendations and functionally will probably grow and improve over time.
  • Turn to web analytics to identify queries that users conduct to find your website. Look at the auto-suggestion tools at Google and Bing to see variations of user queries.
  • Complete your listings on Google Places, Yelp and other directories. Include your keywords, and make sure listings are up to date. Google Places and Yelp are not just for local organizations, stresses Gini Dietrich, founder and CEO of Arment Dietrich. The business listing for Google Places often appears first on search results. Alexa and Siri both return Yelp results first.
  • Review onsite SEO. Once popular, FAQ pages fell out of favor and are often stranded in the website structure. It’s important to make sure FAQ pages are linked to the website’s overall structure and not orphaned, as happens with older, unloved content, Watlington advises. The FAQ pages should appear in the site list. In addition, make sure SEO factors are reviewed to make sure they’re not outdated.
  • Create multiple FAQ pages (if you do use them) rather than a standard single FAQ page and group FAQ categories. You could create different pages that answer questions on customer service, pricing and delivery, as well as general questions about its industry. A PR firm, for instance, might write questions such as: What does a PR agency do? How much does it cost to work with a PR firm? What kinds of results can I expect from a PR firm? How does a PR firm monitor traditional and social media? How does PR measure its impact? “It makes sense to have an umbrella FAQ page and then a drop-down for support, customer service, process and more,” Dietrich says.
  • Understand the searcher’s intent. “Voice search is all about the user, the user’s intent and the user’s challenges in articulating the query,” SEO expert Amanda G. Watlington, CEO of City Square Consulting, writes in Target Marketing. Create pages and copy that mirror users’ intents.
  • Get skilled in voice apps. Your organization can consider developing Alexa Skills or Google Actions, applications for smart speakers/assistants. The best apps offer unique, memorable experiences that consumers desire. For instance, Bayer’s Science Studio created an Amazon Skill that focuses on kid-friendly experiments that can be done using household items, such as building an Alka robot or making slime. The apps can also prompt customers to request a brand by name. For instance, Domino’s created a Skill that allows customers to order pizza by using just six words: “Alexa, ask Domino’s to feed me.”

A version of this post first appeared on Glean.info.

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