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As Facebook and Uber have struggled with crises, their fellow tech companies have disdained their actions, drawing distinctions between themselves and their competitors.
Although you might think that using your industry’s nomenclature makes you sound intelligent or offers you a shortcut, it often damages your chance to entice readers.
You might know that Comic Sans should never be used for your webpage—but do you know why? Learn how some lettering was invented to be professional, and others not so much.
With the organic reach of content shrinking on the web, why should you continue to invest in the strategy? Here are six reasons not to abandon ship.
While there are many approaches to any crisis, some tactics are misguided—and dangerous for your reputation. Make sure you avoid committing these common crisis mistakes.
Facebook and YouTube remain the dominant channels, but younger adults are spending more time on Snapchat and Instagram.
Its privacy scandal is deepening after reporters revealed the company logged phone data. It says it would never sell sensitive information—and it’s trying to change the subject.
From helping users navigate your website, offering product suggestions and answering customers’ questions, this tool can improve online customer support—and your brand image.
Whether your aim is to boost awareness, funds or inspiration, follow these 12 examples and give prospective donors a more immersive, visceral experience.
Though many tweets and Facebook posts alluded to the organizations sharing the images, videos and more, many brand managers decided to take a subtler approach.
PR and marketing pros hear plenty about return on investment. Health care professionals must promote ROP to encourage wellness programs that can save lives.
When responding to a crisis, your level of preparation will make all the difference. Consider this advice on how to stay authentic from industry insiders and crisis veterans.
Looking to add some eye-popping style to your webpage content? Try one of these tricks to get more clicks—and more sales.
Though African Americans make up 14 percent of the United States population, the group accounts for a large amount of last year’s purchases in several categories.