Daily ScoopCourtney Blackann
The Scoop: Katie Porter’s crisis response shows why half-apologies don’t cut it
Plus: Consumers brace for a rocky holiday season; Netflix incorporates podcasts.
Search Results (crisis response)
Ragan Insider Courtney Blackann
3 immediate considerations when writing a crisis response
Time-to-market is imperative.
Crisis CommunicationsCourtney Blackann
How to train leaders for crisis response that actually resonates
Body language and tone can be critical factors.
Crisis CommunicationsSherri Kolade
Crisis response lessons from Shein’s failed influencer trip
Control the narrative and prep for potential fallout.
Crisis CommunicationsSherri Kolade
How to avoid the knee-jerk reaction to crisis response
Strengthen your playbook with these strategic techniques.
Ragan Insider Allison Carter
The questions you must ask in crisis response
You must know your audience.
Ragan Insider John Cowan
Video livestream with execs and experts spearheads crisis response
The American Heart Association shifted to a remote strategy for its livestream video series, Innovation @Heart. That and other approaches led its response to the pandemic.
Ragan Insider Ragan Staff
Tune in for our Twitter chat on using social media in your crisis response
Special guest Kena Lewis, corporate director, public affairs and media relations for Orlando Health will join us to share insights ahead of Ragan’s Social Media Conference at Disney World Sept. 9-10.
Ragan Insider Ted Kitterman
How to ensure you capture meaningful data to inform your crisis response
Here are some tips and tools to help you measure your crisis comms efforts and use data to drive important decisions.
Ragan Insider Justin Joffe
Peloton escalates crisis response with treadmill recall, exclusives lead to media coverage, and Uber protests changes to gig worker regulation
Also: New York Times sees record subscription growth, NASA celebrates Asian American Pacific Islander Heritage Month, Twitter changes image sizes, and more.
Ragan Insider Ted Kitterman
6 bedrock principles of crisis response
Tulane crisis instructor Barbara Reynolds shares essential elements of an effective response to a crisis.
Ragan Insider Gary Sheffer
4 lessons from a mismanaged crisis response
The former CCO for General Electric recounts how he got it wrong when faced with a media relations disaster in 2011. Here’s how you can avoid a similar fate.
Ragan Insider Ted Kitterman
Identify crisis response roles with ‘RASCI’
The acronym provides a tool for identifying what roles will be filled by members of your crisis working group and clarifying essential workflows.
Ragan Insider Brian Pittman
5 ways to fortify your crisis response for 2021
Prepping for 2021? Here’s how to ramp up crisis plans with P2P, purpose and empathy.
