Most social media and PR pros know the risks of a branded hashtag campaign, but that caution also applies to online audience polls.
The Natural Environment Research Council is learning that lesson. It recently turned to the Internet to crowdsource a name for its newest polar research
“Shackleton. Endeavour. Falcon. These are just some of the names suggested for the UK's next world-class polar research ship as part of a campaign launched
today for the public to put forward names for the state-of-the-art vessel to be built in the North West of England,” NERC said in its press release announcement.
The poll, which was launched Thursday, has been so popular that on Sunday the poll website crashed due to the number of people voting.
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It’s a move that seems great for NERC—until you look at the name that’s leading the pack: “RSS Boaty McBoatface.” The Guardian further explained:
Just a day after the NERC launched its poll to name the £200m vessel – which will first head to Antarctica in 2019 – the clear favourite was RRS Boaty
McBoatface, with well over 18,000 votes. The RRS stands for royal research ship.
Coming a distant second was the considerably more serious-minded suggestion of naming the vessel after Henry Worsley, the British explorer who died in January
near the end of his attempt to become the first person to cross the Antarctic unaided.
Twitter users have been reacting to the news with delight:
Other Twitter users shared advice, which might be helpful to PR pros in the future:
The poll’s popularity even spawned a Twitter account devoted to Boaty McBoatface:
The creator of “Boaty McBoatface”—former BBC presenter, James Hand—told the BBC that he
came up with the moniker to add to the joke names already in the poll:
I read the story about naming the ship on the BBC website on Thursday and some of the entries were really funny—my [favorite] was ‘Clifford The Big Red
I thought I would throw one into the ring. By Friday night it was leading by a couple of thousand, and when the site crashed on Sunday it was leading by
8,000. It's been utterly bizarre.
"I've apologized profusely to the people behind the website," Hand told the BBC. "It was actually nothing to do with me. It was my suggestion, but the
storm that has been created has legs of its own.”
Hand also tweeted an apology to NERC’s associate director of communications, Julia Maddock, but Maddock said that the organization was “delighted” and
loved the attention:
However, it seems that the organization’s excitement has dampened considerably. On Monday morning GMT, NERC tweeted the following update:
Though NERC made no other announcements, Alexander Smith—a reporter for NBC News’ London bureau—gave Twitter users a peek into what was happening behind the scenes.
Roughly an hour after the organization’s tweet, Smith tweeted the following:
Ned Donovan, a reporter for Daily Mail, confirmed that the organization’s gratefulness for the attention is fading:
On Monday, Smith reported this:
NERC Director of Corporate Affairs Alison Robinson said in an emailed statement later Monday: "We are very much enjoying hearing everyone's ideas." But she
pointed out that the poll was not binding, with the research council reserving the right to have the final say on naming the state-of-the-art vessel.
The statement is an indication that NERC will not choose “RSS Boaty McBoatface” as the vessel’s name. If it does, the organization faces backlash for
ignoring poll numbers—or opening up the ship’s naming to people on the Internet in the first place.
Smith reported that the poll’s organizers were expecting those taking part to be marine research fans:
Lord West, a former British sea lord in charge of the U.K.'s navy, said the organizers had set up the voting system expecting voters to be "mainly marine
research fans" who would come up with more serious names.
reported that it’s not the first time an organization received unexpected results from an online poll:
The NERC might be great at researching polar science stuff, but it's apparently not so hot when it comes to [I]nternet history. Even a cursory check
would've shown that asking the internet to name anything is a bad idea, as Mountain Dew found out in 2012 when the forces of 4chan conspired to
name its new flavor "Hitler Did Nothing Wrong." The drink maker was forced to take the poll down, conceding the loss to the [I]nternet, but the NERC should
avoid that fate—it's cleverly marked the submitted names as "suggestions" only.
Greenpeace learned a similar lesson in 2007, when the Internet voted to name a whale “Mr. Splashy Pants.” After trying to divert attention from the silly
name, Greenpeace’s PR team embraced it and used the popularity (the
name received more than 119,000 votes) to drum up additional money through Mr. Splashy Pants merchandise.
NERC’s poll won’t be over until April 16, but there’s no word on whether voting will close early. The organization shared the following update on Twitter and Facebook
but has largely remained silent:
At the time of publication, NERC’s website poll is still down.
How would you advise NERC’s communications team at this point, PR Daily readers?