Clorox tries to wash away emoji tweet

On the day Apple updated its set of texting symbols to include diverse faces, Clorox posted a tweet asking, ‘Where’s the bleach?’

Brand social media managers got by without committing faux pas about Wednesday’s guilty verdicts in the Boston Marathon bombing trial. Dzhokhar Tsarnaev was convicted on all 30 counts.

Rather, it was a bit of seemingly innocuous news that led to at least one controversial brand message: the release of Apple’s new, diverse emojis.

In a now-deleted tweet that included an emoji illustration of a bleach bottle, Clorox asked “Where’s the bleach?” in relation to the new symbols, some of which have darker skin tones.

Some observers took the tweet as saying that Clorox wanted to whiten the new emojis. Clorox issued this clarification/apology soon thereafter:

It didn’t seem to help the brand’s cause, as the responses to the clarifying tweet were still angry, particularly because Clorox took a while to delete the offending tweet:

Of course, there were also responses that said people were overreacting to the whole thing:

How would you rate Clorox’s apology, PR Daily readers? (Image via)

COMMENT

PR Daily News Feed

Sign up to receive the latest articles from PR Daily directly in your inbox.