It’s never a bad time to think about how to improve employee experience.
Below you’ll find a list of books and articles recommended by staffers from Bonfyre that will help you shape, augment and strengthen your employee experience strategy:
Employee experience books
“Every important business outcome lies downstream from the experience and engagement of the people who make the organization go,” write authors Tracy Maylett and Matthew Wride.
According to the authors:
Creating a transformative employee experience is not about stock options or foosball in the break room. It’s about respecting the role your people play in representing your brand and building your business. When you give talented people the space to achieve and thrive, they’ll give your customers an experience your competitors can’t duplicate.
Author Jacob Morgan distills employee experience into three easy-to-understand environments (physical, cultural and technological), and he demonstrates what we can learn from companies that are “doing it right.”
Bonfyre CEO Mark Sawyier writes:
Relationships are the core of employee experience, and this book does a great job of illuminating … common pitfalls teams face that directly relate back to relationships.
In “Quiet,” Susan Cain argues that we dramatically undervalue introverts and shows how much we lose in doing so. Passionately argued, superbly researched, and filled with indelible stories of real people, “Quiet” has the power to permanently change how we see introverts and, equally important, how they see themselves.
Here’s a snippet from O’Reilly Media’s book summary:
To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time.
Authors Jason Fried and David Heinemeir Hansson “broadly reject the prevailing notion that long hours, aggressive hustle, and ‘whatever it takes’ are required to run a successful business today.”
If you’re looking for ways to bring calm to your workplace, the authors suggest:
The answer to better productivity isn’t more hours—it’s less waste and fewer things that induce distraction and persistent stress.
Barry-Wehmiller, a global manufacturing supplier, avoided laying off a single employee during the Great Recession by embracing a “truly human leadership” philosophy.
In this book, CEO Bob Chapman explains how leadership styles based on empathy, trust and compassion have markedly improved the experiences of Barry-Wehmiller’s employees.
Via Amazon’s book description:
This book includes more than 80 games to help you break down barriers, communicate better, and generate new ideas, insights and strategies. The authors have identified tools and techniques from some of the world’s most innovative professionals, whose teams collaborate and make great things happen. This book is the result: a unique collection of games that encourage engagement and creativity while bringing more structure and clarity to the workplace.
Engagement and culture authority Kevin Sheridan outlines the fundamentals for building a company culture that engages and inspires employees.
Research consistently demonstrates that the employee experience suffers when managers have poor leadership skills. Scott Carbonara’s handy guide for teaching managers engagement strategies will help your leaders communicate with more clarity and confidence.
Employee experience articles
- 3 Things to Know About Employee Experience
- Why the Millions We Spend on Employee Engagement Buy Us So Little
- Should Employee Experience Replace Employee Engagement
- 2018 Will Be the Year of Employee Experience
- Employee Engagement vs. Experience: What’s the Difference?
- To Survive a Digital Future, Guide Employees to Own Their Learning
- No One Works There Because You Have a Foosball Table
- The Ambition Interviews
- HBR Management Tip of the Day