McDonald’s has been under serious pressure to increase employee pay.
In July, the worker advocacy group Low Pay Is Not OK
posted a video that seemed to prove that the company itself didn’t believe it was paying workers a living wage
, based on estimates from the budgeting-help website.
On Thursday, the group posted a video to YouTube
that included audio of an employee’s call to the “McResource Line,” a service for workers who need financial help, child care, and so on:
The key quote from the line’s operator is this one:
You can ask about things like food pantries. Are you on SNAP? SNAP is Supplemental Nutritional Assistance Program—food stamps…you would most likely be eligible for SNAP benefits.
McDonald’s director of U.S. Media Relations Lisa McComb told The Huffington Post
that the audio of the call obviously had been edited and therefore was not an accurate representation of the service.
“The McResource line is intended to be a free, confidential service to help employees and their families get answers to a variety of questions or provide resources on a variety of topics including housing, child care, transportation, grief, elder care, education, and more,” she said.
McComb added that McDonald’s provides hundreds of thousands of jobs all over the United States and offers “everyone the same opportunity for advancement.”
The employee who made the call to the McResource Line, Nancy Salgado, has been working for McDonalds for 10 years and has always been paid the same $8.25 per hour. Two weeks ago, Salgado was detained after confronting McDonald’s USA President Jeff Stratton
at a speaking event with questions about pay.
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that the McResource Line isn’t available to all McDonald’s employees, or at least, it isn’t supposed to be. Some franchisees pay for the service for their employees. The Chicago franchise for which Salgado works does not pay for the service, though the operator did take her call.
A study released last week found that 52 percent of families of fast-food employees are enrolled in one or more public assistance programs.