Last week, a group of employees from Glass Lewis & Co. went to lunch at a Manhattan food truck called Milk Truck, which specializes in grilled cheese sandwiches.
The group’s rather complex order came to a total of $170. Nobody left a tip. This made the employee who made the group’s food, Brendan O’Connor, rather upset. So he tweeted this:
“Shout out to the good people of Glass, Lewis & Co. for placing a $170 order and not leaving a tip.”
He also included the @glasslewis
Glass Lewis, a shareholder advisory company specializing in corporate governance, didn’t respond to this tip-shaming too favorably. O’Connor, who is also an intern at the blog The Awl
, wrote an account of the whole story for the website
, including what happened next:
Two days later, I got a text from the owner asking if I was free to talk on the phone at some point. We spoke later that afternoon.
He told me that he’d gotten a call from the company, Glass, Lewis & Co… Apparently, those employees were mortified that their lunch truck had tip-shamed them—the home office in San Francisco even got involved.
And it was unfortunate but he was going to have to let me go. The company has a way of doing things and he thought I’d understood that. I had embarrassed him and the company and that was that.
Milk Truck then issued a Twitter apology, which Glass Lewis accepted with a promise to come back for lunch sometime.
[RELATED: Ragan's new distance-learning site houses the most comprehensive video training library for corporate communicators.]
That kicked off a public debate as to just who was at fault: the employee, Milk Truck for firing him, or Glass Lewis for not tipping in the first place. Here are some of the more civil parts of the discussion:
In response to Wired
senior writer Mat Honan’s informal Twitter poll asking who was in the wrong:
Who do you think is at fault here?