Being a good listener is essential to being an effective leader.
When you listen, you:
Remember names and facts correctly.
Hear between the lines.
Learn more about what's going on within your workplace.
Here are 10 tips to be a better listener:
Look at the person speaking to you. Maintain eye contact.
Watch for non-verbal clues: body language, gestures and facial expressions.
Eliminate all distractions. Don't multitask.
Ask questions that let the other person know you heard him and want to learn more.
Don't finish the other person's sentences.
Avoid using words such as "no," "but" and "however" when you respond.
Display a friendly, open attitude and body language.
Ask questions to clarify what you heard.
A version of this article originally appeared on
Eric Jacobson's blog.