10 tips for responding to social media comments

A handy guide from Dell on how to respond to positive and negative comments.

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Ragan Insider Content

When computer giant Dell isn’t apologizing for putting its faith in a Danish provocateurs, it’s thinking about customer service for us (and making computers, of course). Recently, the company came up with an easy-to-use guide for responding to customer service issues in social media.

The infographic includes guides for responding to positive and negative comments—something that’s often overlooked by page managers:

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