4 ways to craft a social media policy that even a lawyer could love

Here’s a rhetorical question: Do you want to keep your social media team out of court? “It all comes down to conscious and responsible communication”, blogs Brian Skeypes on Intelligence in Social Media.  He references a presentation by digital legal experts, Pinsent Mason, publishers of Out-Law.com. Skeypes writes about internal policy and governance. “Customers have expectations about how a company will interact with them, and they don’t like it when it surprises them. At the same time, customers hav

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