5 email etiquette tips

‘Oops’ moments teach the best lessons. Instead of learning from adverse experience, however, you could just read this story.

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As public relations professionals, we pride ourselves on our strong language skills and error-free communication to all audiences. Everything we do, write, say, post, and tweet is a reflection on us and our clients.

The following five tips are things I’ve learned or reminded myself when emailing clients, media, colleagues, and even family members.

Trust me, if it’s on this list, at some point in my career, I probably did the exact opposite. After all, those “oops!” moments are the best learning moments.

1. When crafting an email, don’t populate the “To:” field until you have completed typing and proofing your message.

2. Start your email with “Thank you,” unless you have a good reason not to.

3. Email auto-fill can be your best friend or your worst enemy. Be sure to check the name that appears when auto-fill occurs before you send.

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