Social Media 5 moments that will make a social media pro’s day Likes and retweets are nice, but hearing from experts at Amazon, TED and Southwest Airlines is even better. By PR Daily StaffJuly 17, 2018 SHARE Ragan Insider Premium Content Complaints from angry customers. Legal snafus. Nonexistent engagement on a post you labored over for hours. A lot of things can leave a social media pro feeling defeated. But some moments make it all worthwhile. Take these, for example: To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.