5 reasons why ‘the customer is always right’ is wrong

Ready to (probably) learn something new? The phrase “The customer is always right” was coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909. One hundred years later, Alexander Kjerulf, of Positive Sharing blog, offers five reasons why Selfridge’s idea is bogus. Here’s the first reason: “It makes employees unhappy.”