5 skills anyone in customer service should master

It doesn’t take a psychology dregree keep customers happy. Check out this infographic with essential techniques for turning critics into believers.

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Poor customer service always has the same result.

The customer never comes back and alerts their friends, causing a ripple effect perpetuates until the problem is solved. Before social media, smartphones and hyper connectivity, organizations could survive sporadic spats of negative feedback; now, bad reviews can send stock prices plunging.

The key to good customer service is to address the unique challenges that come from doing business in today’s social-driven landscape.

Sparkle Training recently identified the top five challenges that communicators face today:

1. Personalization of the customer journey

2. Having a holistic view of the customer

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