7-point checklist to prepare for a holiday break

Taking time off this holiday season? Avoid (or lessen) potential crises by following this checklist that will you prepare for your time off.

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1. Informed clients are happy clients: If you haven’t already done so, send a note to clients letting them know how they can get in touch with you, or who will be on call through the holidays.

2. Who’s on first: Review or put together a cell phone alert tree with team members who are around for the holidays, so if a crisis does hit your company or your client, someone will always be available to manage it. Make sure a representative from the legal team is on the list too.

3. Anyone home: If you are sending out a press release over the holidays, do you have a spokesperson available to answer media questions? If not, hold it until the new year, which might help get it more attention anyway.

4. The Internet does not take a vacation: Make a schedule for your staff or client to monitor social media, which does not take a holiday. Also break out and share your social media response plan to ensure everyone knows how to respond online.

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