8 words and phrases to avoid in LGBT communications

What kind of language do you use when communicating with the gay and lesbian community? “How you talk about our [lesbian, gay, bi-sexual and transgender (LGBT)] community is an issue that is often fraught with tension and confusion,” wrote Ben Finzel, an SVP at Fleishman-Hillard. He offered eight words and phrases you should avoid when communicating with the LGBT community.

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