Crisis Communications A primer for managing social media crises Online Colleges offers a ton of information and five steps to getting started on a plan in this infographic. By Kevin Allen@kevin_j_allenNov. 1, 2013 SHARE Ragan Insider Premium Content To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.