A primer for managing social media crises

Online Colleges offers a ton of information and five steps to getting started on a plan in this infographic.

Considering all the resources out there on how to manage a social media crisis, it amazes me how many major brands still botch it and freak out when it happens. There’s no excuse anymore for not having a social media plan in place that will allow you to quickly and effectively deal with these issues when they arise.

Need a cheat sheet? Start with this infographic by OnlineColleges.net, which maps out very clearly how to approach a social media crisis:


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