Air Canada baggage handlers to be fired over video

One handler, part of a two-person team, was caught on camera dropping baggage from the top of a mobile staircase into luggage bins. The airline apologized for the ‘totally unacceptable behavior.’

Ragan Insider Premium Content
Ragan Insider Content

@roachjames The actions in the video don’t represent our procedure. We are disappointed & sorry about what happened. We’re investigating.

— Air Canada (@AirCanada) April 19, 2014

It wasn’t until Monday that the story really exploded, though. Stewart’s video has reached more than 1.6 million views. Air Canada spokeswoman Angela Man offered this statement to The Huffington Post:

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.