The airline has responded to the backlash, but the statement has done little to silence its critics, who have flooded social media with angry comments.
Here’s how it all started.
On Friday, Oregon concert promoter Cameron Clark described a scene at an Alaskan Airlines gate in which employees allegedly failed to assist a disabled man suffering from Parkinson’s disease. The man reportedly missed his flight to visit his daughter.
Clark described what he saw as the “worst of humanity.”
The post went viral, resulting in negative comments on Alaska Airlines’ Facebook page, such as: “How pathetic of you people. That poor man. I can’t imagine how many others get treated bad.”
In a statement posted to Facebook, the airline said that it cannot, by law, ask a passenger if she or he is disabled, but it can offer assistance.