Amid a storm of public disdain, Delta’s CEO scores PR gold

Passengers across the board detest airlines, ranking them below the Postal Service in the latest American Customer Satisfaction Index. But with a few acts of kindness…

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Airlines are also easy to despise. I can’t remember the last time I took a flight and some old timer didn’t say something along the lines of, “Flying used to be glamorous.”

Glamorous? For me, on the glamour scale, flying ranks just below riding the bus in middle school.

Flying is such a miserable experience that the American Customer Satisfaction Index ranks it lower than the Postal Service. Airlines narrowly beat out cable companies, but I have yet to meet a Chicagoan who’s satisfied with their cable TV and Internet provider.

There were exceptions to the rule, however. JetBlue and Southwest airlines led the industry.

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