Apple apologizes after a lengthy outage

The tech company’s disruption for its online services lasted for almost 12 hours and came days after its Apple Watch announcement.

Ragan Insider Premium Content
Ragan Insider Content

Users from the U.S., U.K., Switzerland and Hong Kong reported difficulties logging into their accounts, installing apps and updating services throughout the morning, according to Bloomberg, and Apple announced various services were down, including iCloud, iTunes and the Mac App Store.

The company issued a rather curt apology to CNBC in the wake of the mess:

We apologize to our customers experiencing problems with iTunes and other services this morning. The cause was an internal DNS error at Apple. We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.

The outage happened two days after its much talked about Apple Watch announcement event; many questioned the product’s necessity.

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.