“I apologize for the service outages this week,” Lazaridis said in the video. “We’ve let many of you down. But let me assure you we are working around the clock to fix this. You expect better from us and I expect better from us.”
BlackBerry services around the world have been hit with outages due to an internal technical glitch: a failed switch and an inoperable backup, according to The Wall Street Journal. That outage, which started in Europe, Africa, and the Middle East, spread to the U.S. on Wednesday. The company has blamed it on a backlog of messages. BlackBerry is owned by Canadian-based Research in Motion.
As of early evening on Wednesday, service to some users in the U.S. had been restored.