Citibank promises it ended practices that led to fine

The Consumer Protection Bureau has ordered the bank to pay $700 million back to customers for charging customers for services they thought were free.

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If you had a Citibank credit card between 2003 and 2012, the company may owe you some reparations.

That’s because it engaged in some shady business practices, resulting in Citibank owing $700 million to 8.8 million customers, plus another $70 million in fines.

At issue were several add-on services that were offered under names like “AccountCare,” “Balance Protector,” “Credit Protector” and “Payment Safeguard.” The Consumer Financial Protection Bureau found out that Citibank was essentially saying some of these services were free and then charging customers for them, or simply not delivering them at all. [Keep your cool in a crisis with these 13 tips.]

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