City of Boston turns to crowdsourcing for its hold music

For better or worse, people form their impressions of an organization based on the music they hear while on hold. So Boston is asking for some help.

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The city’s social media director, Lindsay Crudele, spoke with FastCo Exist about the project, saying that she hopes people won’t have to listen to the music for too long.

I chatted with @fastcoexist about the #bostunes project & more City of Boston social media strategy

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