Social Media City of Boston turns to crowdsourcing for its hold music For better or worse, people form their impressions of an organization based on the music they hear while on hold. So Boston is asking for some help. By Kevin Allen@kevin_j_allenNov. 22, 2013 SHARE Ragan Insider Premium Content The city’s social media director, Lindsay Crudele, spoke with FastCo Exist about the project, saying that she hopes people won’t have to listen to the music for too long. I chatted with @fastcoexist about the #bostunes project & more City of Boston social media strategy http://t.co/Ry4fu8Cobw To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.