Marketing Company earns flood of business with smackdown of Facebook complaint The co-founder of Liberty Bottleworks in Yakima, Wash., told an irate customer that he wouldn’t force his customer service team to work on the weekend or on holidays. It struck a chord. By Matt WilsonDec. 17, 2013 SHARE Ragan Insider Premium Content To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.