The video landed, and is still available on, the website WorldStarHipHop.com (be warned: a particularly offensive racial slur is used repeatedly), where it has been viewed more than 420,000 times and has going on 5,900 comments.
The voicemail appears to be the result of the driver accidentally dialing the phone number of the customer, who is black. In it, the driver calls the customer a bad tipper and sings a slur-laden song to the tune of the overture from The Marriage of Figaro.
The Daily Dot reports that the store’s manager confirmed that the video and the voicemail were real and that the driver has been fired. He apologized for it. “We were made aware of the video, and it’s under investigation,” the manager said. “We’re sorry that it happened.”
“My heartfelt apology goes out to the customer involved, his family, and our community at large,” he continued. “I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.”