Customers rain Twitter scorn on British Gas after price hike announcement

The utility is defending its idea to hold a chat the day it announced a nearly 10 percent rise in energy bills, but most are calling it a PR disaster.

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Our Customer Services Director Bert Pijls will be taking part in a Q&A about our price rise at 1-2pm. Tweet your questions using #AskBG!

— British Gas (@BritishGas) October 17, 2013

What the company got instead was more vitriol than it could handle. According to The Guardian, 16,000 people tweeted at British Gas using the #AskBG hashtag, and nearly every tweet was a knockout punch. Many of them included “greed” and/or “death.”

#askbg. Did you forget the balaclava? Isnt that normal in a planned robbery?

— James Hobson (@jamesdhobson) October 17, 2013

I’ve found a cheaper way of heating than British Gas #AskBG

— Tony Shepherd (@tony_sheppy) October 17, 2013

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