Facebook and YouTube are asking for consumer trust—and taking steps to improve their transparency to earn it.
The organizations are responding to complaints that they don’t do enough to remove abusive content from their sites. Whether it’s Facebook’s fake news problem or disrespectful YouTube videos, consumers have clamored for regulation—and Silicon Valley is trying to get a head start.
Facebook publishes guidelines
Facebook published 25 pages of new guidelines for acceptable posts, including the process for how posts will be removed and how users can appeal a removal. The rules had never been published before, in an attempt to keep users from gaming the system.