Typos happen to all of us, but this instance might be among the more unfortunate.
According to NBC New York, the family of Jeffrey Schreier visited the recently opened memorial in lower Manhattan on Sunday and discovered that Jeffrey was spelled incorrectly. It reads, “Jeffery.”
Schreier was among 658 members of the brokerage firm Cantor Fitzgerald who died on Sept. 11, 2001. His name is part of the memorial in lower Manhattan, which has 2,983 names etched in bronze.
Schreier’s sister, Janice Hart, told NBC New York: “This is the only place we could go to have some solace, and to see his name engraved incorrectly was very distressing to us.”
Meanwhile, 9/11 memorial spokesman Michael Frazier said in a statement that the organization regrets the error and is working on how to fix it. The fix, it seems, won’t come easy. Frazier said in the statement that the organization is “engaged with our fabricators, contractors and the architect” to correct the problem.
If Hart’s follow-up assertion is correct, the typo isn’t the only thing that needs fixing. Seems there was also an error in judgment when it came to the organization’s initial reaction to the family of Schreier.
In the comment section of the story, a person identifying herself as Janice Hart said:
“I had a great deal of heartache about the situation because they initially blamed my family for filling out the papers incorrectly and they weren’t sure if they would be able to fix the problem. When they found out that it was their error, they said that they would fix it.”
According to Frazier, the error occurred when someone was typing Schreier’s name into the database, not in the paperwork. This understandable but disturbing error serves as a reminder that special circumstances demand special care.
And regardless of where the fault lies, a response such as, “We’re sorry this happened and we’ll look into it right away,” would have been a better, more sensitive approach.