The first step is to tell the public, “We hear ya’.”
The second step is to fix the problems—fast.
More than three weeks ago, Gawker Media unveiled a major redesign of its sites that angered readers and caused a steep decline in traffic.
Gawker CEO Nick Denton has stayed mum—until this week. In a memo to Gawker staff, Denton addressed the across-the-board decrease in traffic for all its sites. The e-mail was leaked (conveniently) to Romenesko.
Denton begins his message with a mea culpa of sorts: