GM ‘deeply sorry’ for sending recall notices to crash victims’ families

The automaker, which has faced mounting difficulties with its huge recall over a defective switch, used an automated system to send out the notices.

General Motors is issuing recall notices to 2.6 million of its customers, notifying them about faulty ignition switches that have been linked to at least 13 deaths. Apparently, the automaker was lax about keeping those victims off the mailing list. Victims’ relatives have been receiving grim reminders of the loss of their loved ones. Terri DiBattista, the mother of Amber Marie Rose, who was 16 when she died in a 2005 car crash in Maryland linked to the faulty switch, told Reuters that GM shouldn’t have sent her two notices asking her to come into a local dealership and get the ignition repaired. Reuters reports that the notices were even sent to the family’s new address in South Carolina, where the family relocated to try to move on from the loss of Amber Marie Rose. GM spokesman Greg Martin issued this statement about the notices being sent to crash victims’ families: “We are deeply sorry to those families who received a recall notice.” The automaker announced Thursday morning that 15 employees are retiring or being fired as a result of the ignition problem. The recall has been a mounting problem for the company since February, when GM initially recalled 800,000 Chevrolet Cobalt and Pontiac G5 models. The National Highway Transportation Authority’s administrator, David Friedman, has said the faulty ignitions have almost certainly caused more than the confirmed 13 deaths. A Reuters analysis found the number could be as high as 74.


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