Crisis Communications GM ‘deeply sorry’ for sending recall notices to crash victims’ families The automaker, which has faced mounting difficulties with its huge recall over a defective switch, used an automated system to send out the notices. By Matt WilsonJune 6, 2014 SHARE To read the full story, log in. Become a Ragan Insider member to read this article and all other archived content. Sign up today Already a member? Log in here. Learn more about Ragan Insider.