How to apologize and still stand your ground, BBC-style

An employee calls an entire country “lazy” and “flatulent.” Now what?

Mexico wasn’t amused.

The nation’s ambassador to Great Britain wrote a letter to the BBC, in which he called the statements “outrageous, vulgar and inexcusable insults.” The BBC apologized to the Mexican ambassador and, according to The Guardian, issued a statement saying “the comments may have been ‘rude’ and ‘mischievous,’ but there was no ‘vindictiveness’ behind them.”

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