It’s an occupational hazard.
PR pros often run into disagreements with other writers and editors about matters of style or preferences in punctuation. (Serial comma? Did someone say serial comma?)
Though you might be perfectly at ease arguing the merits of the singular they or the correct way to punctuate bulleted lists, you might not be as eager to manage other types of conflicts. No one wants to initiate a difficult conversation or to deliver bad news.
Why not use your writing skills to help? Think of your next difficult conversation or meeting as a writing assignment and turn it into a script. From there, you can role-play the entire conversation.