Except a hit to your brand’s reputation today will do more than hurt your social standing—it will hurt your bottom line.
During the next five years, 83 percent of companies will face a crisis that will negatively affect their share price, an infographic from Digital Firefly says.
You don’t want to be part of the 83 percent.
But a crisis isn’t the only time you should monitor your brand’s online reputation. Potential customers may sidestep your products based on other things they see online, like product reviews or ads.
Take a look: