In its fifth day, PlayStation outage becomes PR headache for Sony

Gamers are miffed that Sony has failed to rebuild its PlayStation Network after an outage last week. See how Sony has responded—and what its competitor is doing in the meantime.

Sony shut down the PlayStation Network and its Qriocity music services on Wednesday evening to investigate the problem and work to solve it.

The company has been in communication with its customers via its blog ever since, but it may have made a mistake in originally telling its customers that the outage, now its fifth day, would only last a couple of days.

PlayStation offered this statement on its blog today:

“I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

“As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.