Infographic: How to respond to negative consumer reviews

An unfavorable review can damage your reputation, but a poor reply will only make a bad situation worse. Here’s guidance on turning an adverse online interaction to your advantage.

How you respond to consumer reviews can be just as important as the review itself.

According to an infographic from Housecall Pro, 89% of consumers read the business reply to reviews. Additionally, 86% of consumers report reading 10 or more reviews before deciding whether to trust a business.

The infographic lists several ways a business should respond to negative reviews.

Key elements include:

  • Thank the customer for reaching out and leaving a review.
  • Acknowledge the issue and apologize.
  • Take the conversation offline.

To see the full breakdown of a perfect response to a negative review, read the full infographic.


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