Lancôme is facing heavy criticism after canceling singer Denise Ho Wan-see’s concert in China.
In response, brand managers have opted to close several shops throughout Hong Kong.
French cosmetics giant L’Oreal, which owns the Lancôme brand, decided to cancel the concerts after China’s state-run newspaper—The Global Times —accused Ho of being sympathetic to the Hong Kong and Tibetan independence efforts.
Protests began popping up at Lancôme sellers’ locations, including Lane Crawford department stores and Lancôme outlets across Hong Kong this week.
Lane Crawford closed its Lancôme booth ahead of the protests. EXECUTIVE COMMUNICATORS: Join our new LinkedIn group and get FREE tips and strategies to improve leadership communications.
Lancôme’s crisis department didn’t exactly help its image when it issued this statement on Saturday: