L’Oreal closes several stores after protests in Hong Kong

The makeup outfit is stuck in the mud this week after crisis managers faced harsh criticism over what they are calling self-censorship. Here’s a brief timeline of events.

Ragan Insider Premium Content
Ragan Insider Content

Lancôme is facing heavy criticism after canceling singer Denise Ho Wan-see’s concert in China.

In response, brand managers have opted to close several shops throughout Hong Kong.

French cosmetics giant L’Oreal, which owns the Lancôme brand, decided to cancel the concerts after China’s state-run newspaper—The Global Times —accused Ho of being sympathetic to the Hong Kong and Tibetan independence efforts.

Protests began popping up at Lancôme sellers’ locations, including Lane Crawford department stores and Lancôme outlets across Hong Kong this week.

Lane Crawford closed its Lancôme booth ahead of the protests. EXECUTIVE COMMUNICATORS: Join our new LinkedIn group and get FREE tips and strategies to improve leadership communications.

Lancôme’s crisis department didn’t exactly help its image when it issued this statement on Saturday:

To read the full story, log in.
Become a Ragan Insider member to read this article and all other archived content.
Sign up today

Already a member? Log in here.
Learn more about Ragan Insider.